|
Introduction
Developing
the ability to communicate assertively is increasingly important
in today’s competitive world. An assertive approach enables you
to remain in control and communicate confidently with those
around you. Assertive communication makes it possible for you to
get your point across early and helps you maintain your position
when under pressure.
This course
helps you understand what assertiveness is – and what it is not.
Truly assertive people gain self respect and win the respect of
others around them. Developing an assertive approach will enable
you to feel more in control of the situations you face.
Designed
for:
Anyone who
desires to improve their personal effectiveness through
communicating more clearly and confidently. This will be
especially useful for those people who regularly encounter
conflict with others at work or feel they are 'put on' unfairly.
You will
learn:
- What
assertive is - and what it is not
- How to
recognise aggressive and passive behaviour in others
- How to
say ‘no’ with confidence
- How to
deal with/give criticism
- How to
disagree and get your point across successfully
- How to
manage conflict effectively
Teaching
methods:
There will
be a mixture of theoretical input from the tutor along with
opportunities for experiential learning, and practice and
discussion in small and large groups
 |
