Problem Solving & Decision Making

Introduction

In the modern fast moving world, the effective manager or executive must be able to solve problems and make decisions without delay. This skill area involves effective communication and listening skills, the ability to define the real problem rather than the symptoms and the identification of potential solutions.

The workshop looks at a range of methods for identifying the problem, the use of creative techniques for innovative solutions and the planning and communication skills required to implement an effective solution.

Who should attend:

Supervisors, managers and project managers wishing to develop their skills in this important skill area.

Course outcomes:

Delegates will gain practical experience in identifying and refining problems, knowledge of decision-making techniques and practice in using innovative as well as logical processes to search for solutions. We also look at the implementation of solutions and identify the barriers to success.

Tools such as Kepner/Tregoe, cause and effect and fishbone diagrams are explained and used in exercises to provide practical experience of problem solving.

Teaching methods:

There will be a mixture of theoretical input from the tutor along with experiential learning and group discussion.