Negotiation Skills

Introduction

This workshop is an excellent introduction to the process of negotiation. Often confused with selling, negotiation is actually a fundamental management skill that is employed many times each day. Whether you are negotiating with staff over holiday cover, dealing with a client complaint or simply trying to get a better deal with a supplier, knowing the "rules" will improve your skills.

Who should attend:

This workshop is ideal for people moving into a management role for the first time, sales executives and buyers or for more senior people wishing to re-examine their negotiation style.

Course outcomes:

Practical experience of the process is gained through the use of highly interactive case studies. An understanding of the common mistakes made at each stage and how to avoid them is demonstrated through video feedback, leading to the identification of action points for personal development. Delegates will also understand the various stages of a negotiation and how to avoid the common pitfalls.

Teaching methods:

There will be a mixture of theoretical input from the tutor along with opportunities for experiential learning, and practice and discussion in small and large groups. The opportunity to see what the other side are saying is available through the use of video technology.