Communication Skills

Introduction

Communication is a two-way skill but we all fail to check the understanding of others on a regular basis. Occasionally this leads to a hilarious result and we all have a laugh. In business however, the consequences of poor communication can be serious, expensive or both. The ability to communicate clearly and concisely is arguably the most important leadership and management skill.

This course looks at the various different methods of communicating clearly within an organisation, the importance of making sure that your message is clear and focused and the importance of checking not only that the message has been received, but also that it has been understood.

Who should attend:

People who have just come into a supervisory or management role or more experienced managers who wish to develop their skills to a higher level.

Course outcomes:

Delegates will be able to consider the most appropriate channel to communicate their message with. Telephone techniques, presentation skills, holding effective meetings and listening skills are areas covered in the module.

Teaching methods:

There will be a mixture of theoretical input from the tutor along with opportunities for experiential learning, and practice and discussion in small and large groups