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Introduction
The ability to communicate effectively and to be able to
influence others is a vital skill at all executive,
management and supervisory levels. This advanced
communication skills course looks at the concept of
Transactional Analysis as a powerful communications tool.
The simple, practical nature of the Transactional Analysis model
brings the sophisticated tools of the expert within reach of us all.
It was developed by Dr Eric Berne in the 1950's.
Originally
trained in psychoanalysis, Berne wanted a theory which could be
easily understood and made available to everyone. Transactional
Analysis is a social psychology and a method to improve
communication. The theory outlines how we have developed and treat
ourselves, how we relate and communicate with others, and offers
suggestions and interventions which will enable us to change and
grow.
Designed for:
All levels of management and supervisory staff who wish
to develop their communications skills to a high level.
Transactional Analysis is also a powerful tool for defusing
difficult or emotional circumstances such as reception or
customer service situations and the course can be adapted
for front-line staff.
You will
learn:
Delegates on the workshop will learn:
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About the different aspects of
communication
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Body Language Skills
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The 'Ego States'
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About discovering and dealing with
hidden agendas
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The concept of 'Stroking'
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How to analyse transactions and
make progress
Teaching
methods & outcomes:
The primary teaching methods are tutorial input and
presentations, role play exercises and video feedback, case
study exercises and group discussion. By the end of the
workshop delegates will be able to:
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Define communication channels
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List the objectives of effective
communication
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Outline the different areas of
transactional analysis
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Avoid the pitfalls of 'game
playing'
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Select the most suitable means of
communication in a particular circumstance
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Develop a more confident and
assertive self image
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Delegates will also be provided
with a comprehensive handout pack for future reference.
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